Returns and Exchanges
We want you to love your Theodore Sloane pieces as much as we do. While we make each piece to order just for you, we accept exchanges if contacted within 7 days of purchase.
If your piece is damaged in any way, we will accept a return if contacted within 7 days of delivery. To be eligible for return you must provide a photo of the damage and ship the piece back to us within 7 days of delivery, to be received by us within 14 days of delivery.
*Due to their custom nature, we do not accept exchanges or returns of custom pieces or pieces in solid 14k yellow or rose gold.
Conditions of Exchanges & Returns
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Resizes & Tweaks
A little too big? A little too small? We pride ourselves on getting things just right with each piece that we make for you. We do free resizing and small tweaks (buyer responsible for shipping both ways).
Questions & Contact
Questions about your order? Feel free to contact us at email@example.com for help.